Refund policy

This policy applies to our online store only.

For more details about in-store returns, please contact us directly.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange..

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not exchange or accept returns on swimwear or underwear - please make sure you are confident of the size before you make your purchase. Please understand this policy is in place for hygienic reasons, we cannot trust that everyone tries their new items on with the consideration of others in mind when they're in their own home. 

Gift cards are non refundable

To complete your return, we require a receipt or proof of purchase, This will have been emailed to you, But if you cant find it, please call one of our stores. Alternatively, you can request a return in your customer account by following this link. 

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please be aware this may take more than 2 business days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please check your email to see which store it came from. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please send an email to pete@yarraskinski.com.au.

Shipping Information

We aim to ship in the fastest and most convent way possible. In most cases we will ship your order within a couple of hours that you place it. That is our goal. If we are unable to ship your order that day due to it being non business hours, public holidays, weekends or maybe your item needs special considerations, we will get it out to you the next day. We can promise you that we will endeavor to get you your items as fast as possible.

Shipping rates vary from state to state but in a lot of cases they are free and the checkout will calculate these automatically for you

Shipping a Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return a product, please check your email to see which store it came from.

Return shipping address for Ballarat:

94-96 Bridge Mall Ballarat, Victoria, Australia, 3350

Return shipping address for Yarrawonga:

27 Belmore St Yarrawonga, Victoria, Australia, 3730