Returns Policy
All refund rights under both State and Commonwealth law apply.
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At Skin Ski and Surf you have 7 days to return your items (some exclusion apply) for a full refund or 14 days to exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
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By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
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If you can’t provide proof of purchase we will be unable to provide you with an credit note or refund.
- The original postage charge WILL NOT be refunded when goods are Returned for a full refund.
Excluded change of mind items
- Beauty products
- Fragrances
- Underwear
- Swimwear
- Sale or Discounted Items
- Pierced jewellery
- Gift cards/Credit Notes
Other products:
- The item is faulty or is not of acceptable quality, or
- The item is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present a Skin, Ski and Surf receipt or other adequate proof of purchase
Afterpay/Zip Pay
If you paid for the item using Afterpay/Zip Pay, please note the item cannot be returned to store for a refund, but must be returned to Skin, Ski and Surf via return post to the following address at purchases own cost:
Attention: Skin Ski and Surf Returns
94-96 Bridge Mall, Ballarat, VIC, 3350
A refund will then be provided subject to these terms and conditions being complied with.
Customers can return items in-store for an exchange only.
Gift Vouchers/Credit Notes
Physical Gift Vouchers and Credit Notes cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. Please note that Skin, Ski and Surf are not responsible for and is unable to replace gift vouchers/credit notes which are lost or stolen.
Proof of Purchase
- Original register receipt (no photocopies accepted)
- Online Tax Invoice (order confirmations will not be accepted)
- Financial Statement (i.e bank statement, credit card statement)
- Proof of purchase is the original Skin Ski and Surf receipt, bank, Afterpay or Zip Pay.